David and I got up and I knew that I needed to get an oil change. My car is overdue and I can’t afford to let it get too bad and then hurt my car. We also were going to take a look at some things at Sam’s. Walmart is next door. I said, “Hey isn’t Walmart’s car place open on Sundays?” And of course it is so we took it there to get the oil change. Simple enough. They told us it would be 15-20 minutes.
[11:00am] I (thank the Lord!) brought Sophie’s stroller in and had her in it. We browsed around and went up and down the aisles. After about 15 minutes we went back to check on my car. David went to ask at the desk. “Well Mr. Greer there’s been a situation.” A fat guy standing there looked at me and said, “Oh that’s never good.” And so the fat guy was right. . . . “When he went to get the oil cap off he twisted it too hard and it broke. We have to go to O’Reilly Auto and get you a new one.” Annoying enough. I was getting frustrated but we waited for a bit. About 20 minutes later David asked again. “Sir he had to go get cash and he’s on his way to get the cap.”
[12:15pm] I was getting ansy because I had a client that I could, under no circumstances, reschedule (that’s a long story). I had to be at this client’s in Highland Park (Dallas) by 2:45pm. I had not showered yet, no make up on, no lunch. At this point Sophie had fallen asleep. I strolled her up and down the aisles so that she would stay asleep.
[12:45pm] I go to the counter myself after saying to David–oh honey don’t worry we aren’t paying for this oil change! (They had told him they would give him half off.) I asked the girl at the desk again what the status was. “M’am he’s just left to go get your oil cap.” I said, “You told me that 20 mintues ago. Are you kidding me? I’ve got a baby and I’ve got to get to work you need to step on it. And by the way, I’m not paying for this!” “M’am I understand I need to call a manager to see if we can give this to you for free.”
Meanwhile David got on his cell and called the main store number and asked to talk to a manager. He told him we were in the Tire and Lube and having a horrible experience and they were wasting our day. He said, “I’ll be right there.” (He was somewhere in the store.) 20 minutes later he shows up, after an employee called and had him paged to the Tire center. (There was another older man next to us who was now also angry as his oil change was taking over an hour.)
[1:15pm] David said the manager he talked to was Greg. So was the manager that the girl paged. Coincidence? Doubt it. So when Greg pranced up I said, “We talked to you on the phone 30 minutes ago, where have you been?” He looked at me like I was nuts. He also looked like he just got out of high school. He didn’t apologize or offer us anything. He went behind the counter. By this time Marvin (we got to know our Walmart moron) had come back with the oil cap. Whew. Finally. He walks up to the girl as I’m standing there. “This oil cap doesn’t fit. Not even close.”
[1:30pm] Karen Campbell lives pretty close to us and she was ever so gracious to come get us. We got home by 1:45. We left the car there. I made it to my clients on time. I called David on my way home around 6pm (my client was a 3-hour lesson) and he told me that around 4:30pm David called and they said to him, “Oh yeah we never did do the oil change we couldn’t get some cap off without possibly breaking it. You’ll need to take it where you got it changed before . . .”
So my car is still at Walmart because they close at 6pm. And it’s still not had an oil change. I’m really a happy camper about it all. I get to pull David out of work so he can take me to get my car tomorrow all for nothing. I actually said to the manager, “You need to hire someone besides Dumb and Dumber over there . . . ” as I walked out the door.